Shipping & Return Policy

TEDWOODSEYEWEAR.COM is committed to excellence, and the full satisfaction of our customers. TEDWOODSEYEWEAR.COM proudly offers shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times. TEDWOODSEYEWEAR.COM also offers same day dispatch.

1. SHIPPING
   We strive to deliver our products to you as quickly as possible. Here’s what you need to know about our shipping policy:

• Standard Shipping: We ship our products within 2-7 business days.

• Customized Products: Since our products are tailored to your specific needs, delivery may be delayed in some cases. This is due to the time required to prepare your customized spectacles or procure the desired product.

• Weekends and Holidays: Orders are not shipped or delivered on weekends or holidays.

• High Volume of Orders: If we experience a high volume of orders, shipments may be delayed by a few days.

• Transit Time: Please allow additional days in transit for delivery.

• Significant Delays: If there is a significant delay in the shipment of your order, we will contact you via email or other means of communication to keep you informed.

2. WRONG ADDRESS DISCLAIMER
   Customers are advised to ensure the accuracy of the shipping address provided. While we strive to expedite processing and shipping, the opportunity to amend an erroneous address is limited. Should you discover an error in your shipping details, we urge you to reach out to us without delay.

3. UNDELIVERABLE ORDERS
   Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.

4. LOST/STOLEN PACKAGES
   TEDWOODSEYEWEAR.COM is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.

5. RETURN REQUEST DAYS
   TEDWOODSEYEWEAR.COM allows you to return its item/items within a period of 7 days. Kindly be advised that the item/items should be returned unopened and unused and should be in sellable condition.

6. OUT OF STOCK ITEM PROCESS
   TEDWOODSEYEWEAR.COM offers a variety of eyewear options, including eyeglasses and sunglasses. If an item is out of stock, they prioritize available items and send the remaining ones when they become available again. Additionally, if you’re unsure about your prescription, you can visit a TEDWOODSEYEWEAR store for a free eye check-up conducted by a certified optometrist. They’ll provide you with your prescription immediately after the check-up.

7. TAXES
   Customers purchasing from TEDWOODSEYEWEAR.COM are responsible for any applicable taxes as per the law of the land.

8. ACCEPTANCE
   By accessing our site and placing an order, you have willingly accepted the terms of this Shipping Policy.

   9 Delivery Timeline

   All orders are processed and shipped within 1-2 business days. Once shipped, you can expect delivery within 5–7 business days depending on your location.

   You will receive a tracking number via email as soon as your order is on its way.

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   10 Refund Timeline

   We want you to love your eyewear! If you are not satisfied, you may request a refund in accordance with our return policy.

● Refunds may be considered in the following cases:
○ Lost in transit
○ Wrong product delivered
○ Damaged product received
● Approved refunds will be processed & credited within 7-14 business days to the original
payment method.